In its ongoing commitment to quality, Caldaria Termal S.L, has implemented a quality management system in its Spa Hotels of Arnoia, Laias, and Lobios through which activities are planned and developed to ensure compliance with established legal requirements and continuous improvement activities. Its activity is based on the therapeutic use of mineral medicinal waters whose application promotes health in the broad sense of the term, physical, psychological, and social well-being. Promoting healthy lifestyle habits among our clients. As pillars of this quality policy, the following principles are formulated:

  • Commitment to the safety of both our clients and staff and suppliers.
  • Responsible monitoring of the mineral medicinal resource to maintain the consistency of the physicochemical characteristics.
  • Strictness in the application of treatments in spas under medical prescription.
  • Improvement and innovation in the provision of hospitality services.
  • Cooperation with the socio-business network of rural areas.
  • Care of landscape and heritage richness.
  • Responsible dissemination to attract sustainable tourism.
  • Grow in continuous improvement by analyzing contributions from all external and internal clients.
  • Responsibility to contribute to equal opportunities without discrimination based on sex/gender/race in all areas.

The quality management policy is communicated and understood by all Caldaria Termal S.L. staff and is available to the public who wishes to know it.

The management of Caldaria Termal S.L periodically reviews the quality policy to ensure its adequacy. In Ourense, May 1, 2021.

The manager: Francisco Javier Soto Varela.

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HEALTH REGISTRATIONS OF OUR SPA RESORTS

Laias Caldaria: C-32-000247
Arnoia Caldaria: C-32-000276
Lobios Caldaria: C-32-000336

CO-FINANCED PROJECT

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